This Privacy Policy explains how Clean Wins, operated by Win Top Ltd, collects, uses, stores, and protects your personal data when you use our web platform. It applies fully to players residing in the United Kingdom. Please read it carefully so you understand your rights and our responsibilities.

What We Collect and Why

When you create an account, we collect information such as your name, date of birth, email address, and payment details. This information is necessary to verify your identity, process deposits and withdrawals, and meet our obligations under applicable licensing and anti-money laundering requirements. During transaction processing, we may also collect records of the payment methods you use — including card details handled through our payment gateways and e-wallet providers — solely to facilitate secure and accurate financial transfers.

We also gather technical data automatically as you browse our web platform. This includes your IP address, browser type, device identifiers, and session activity logs. We use this information to maintain the security and stability of the platform, detect unusual behaviour, and ensure that pages load correctly for you. Cookies and similar technologies help us remember your preferences and keep your session active while you navigate between sections of the site.

How We Protect and Share Your Data

All data transmitted between your browser and our servers is protected using 256-bit SSL encryption. Your personal information is stored on secure servers with restricted internal access — only staff with a legitimate operational need are permitted to view your data, and those individuals are bound by confidentiality obligations.

We do not sell your personal information to third parties. There are, however, limited and strictly necessary circumstances in which data may be shared. We work with payment gateways and identity verification services to process transactions and confirm your identity; these providers receive only the data required to carry out their specific function. We may also be required to disclose information to regulatory authorities or law enforcement bodies where we are legally obliged to do so. Any third party we engage is required to handle your data in a manner consistent with applicable data protection standards.

As a UK player, you have the right to request access to the personal data we hold about you, to ask us to correct any inaccuracies, and to request the deletion of your account data where no legal retention obligation applies. To exercise any of these rights, please contact us through the support channels available on the platform. We will respond to verified requests within a reasonable timeframe.

We retain your personal data for as long as your account remains active. Following account closure or a period of inactivity, we retain certain records only for as long as required to meet our legal, regulatory, and financial obligations. Once that retention period has elapsed, your data is securely deleted or anonymised.

If we make material changes to this Privacy Policy, we will notify you by posting a clear notice on the platform prior to the changes taking effect. We encourage you to review this page periodically. Continued use of the platform following any update constitutes your acknowledgement of the revised policy. If you have questions about our data practices, please reach out to our support team.